Frequently Asked Questions
Yes, you can return eligible products within 7-14 days from the delivery date.
Items must be in their original packaging, unused, and with all tags attached. Some categories like personalized items may be excluded.
Yes, clearance items, perishable goods, and custom-made products are generally non-returnable. Please check the product details page.
You can request a return directly from your account dashboard under "My Orders," or contact our customer support team for assistance.
Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days to your original payment method.
Return shipping is free if the return is due to an error on our part (e.g., wrong or defective item). Otherwise, a standard return shipping fee may apply.
Please contact us immediately within 48 hours of delivery. We will arrange a free replacement or a full refund as quickly as possible.